{ "$schema": "./schema.json#/definitions/pages", "description": "Page-level content (heroes, intros, section labels, CTAs). One entry per page route. Components on each page reference other collections.", "pages": { "computer_services": { "id": "computer-services", "route": "/computer-mac-services-bendigo", "meta": { "title": "Computer Repairs Bendigo | PC & Mac Services | Geekly", "description": "Mac and Windows repair done in-house at 37 Williamson Street, Bendigo. MacBooks, desktops, drives and software: 44 specialist services, same-day on most jobs, with a one-year warranty." }, "hero": { "eyebrow": "Mac · Windows · Linux · custom rigs", "headline": "Computer & Mac repairs in Bendigo.", "lede": "44 specialist services for MacBooks, iMacs, Windows laptops, desktops and custom PCs - every job done in-house at 37 Williamson Street. Same-day on most tasks, one-year warranty on every repair." }, "stats": [ { "label": "Specialist services", "value": "44", "unit": "individual repairs" }, { "label": "From", "value": "$55", "unit": "Super Quick Fix" }, { "label": "Warranty", "value": "1 year", "unit": "on every repair" }, { "label": "Turnaround", "value": "Same day", "unit": "on most jobs" }, { "label": "In-house", "value": "100%", "unit": "no parts shipped out" } ], "service_groups": [ { "id": "popular", "title": "Most-popular fixes", "blurb": "The jobs we see most often - usually same-day if parts are on hand.", "service_ids": [ "laptop-screen-replacements", "data-recovery", "operating-system-install", "battery-replacements", "ssd-upgrades", "boot-troubleshooting" ] }, { "id": "hardware", "title": "Hardware repair & replacement", "blurb": "Physical-component repair - screens, keyboards, ports, cooling, logic.", "service_ids": [ "keyboard-repair", "trackpad-repair", "key-cap-replacements", "hinge-replacements", "chassis-replacements", "lcd-back-cover-replacements", "speaker-repair", "charger-replacements", "charging-port-repair", "fan-replacements", "cpu-gpu-cooler-upgrades", "logic-board-replacement", "io-board-replacement", "power-supply-diagnostics", "water-damage-assessment", "webcam-issues" ] }, { "id": "upgrades", "title": "Upgrades & performance", "blurb": "Get more life out of the machine you already own.", "service_ids": [ "ssd-upgrades", "ram-memory-upgrades", "storage-upgrades", "hardware-upgrades", "custom-pc-builds" ] }, { "id": "software", "title": "Software, OS & security", "blurb": "Boot, OS, viruses, accounts, productivity setup - all in-house.", "service_ids": [ "operating-system-install", "macos-updates", "firmware-updates", "general-software-issues", "unresponsive-boot", "boot-troubleshooting", "apple-bootcamp-setup", "office-setup", "email-configuration", "icloud-setup", "virus-removals", "internet-security" ] }, { "id": "data", "title": "Data services", "blurb": "Recover what you thought was lost. Move data between platforms safely.", "service_ids": [ "data-recovery", "physical-data-backups", "data-migrations", "mac-to-windows-transfers", "windows-to-mac-transfers" ] }, { "id": "care", "title": "Reports, cleaning & care", "blurb": "Documentation, deep cleans and shop services for businesses and insurance claims.", "service_ids": [ "insurance-reports", "device-cleaning", "device-physical-cleans", "pc-cable-tidy" ] } ], "why_us": [ { "title": "100% in-house", "blurb": "Your device never leaves the workshop. No couriers, no third-party labs, no chain-of-custody risk." }, { "title": "Quoted before we open it", "blurb": "Free diagnostic. Firm quote in writing. No work starts until you say yes." }, { "title": "Genuine-spec parts", "blurb": "OEM and OEM-equivalent components. We tell you exactly what grade you're getting." }, { "title": "One-year warranty", "blurb": "Every repair is warranted for workmanship and parts - no exceptions." }, { "title": "Same-day where possible", "blurb": "Most software jobs and many hardware replacements go out the door the same day." }, { "title": "Real Bendigo workshop", "blurb": "Walk in to 37 Williamson Street any weekday - meet the tech who's actually doing the work." } ], "pricing_callout": { "headline": "Transparent labour pricing.", "lede": "We use a Parts + Labour model. Labour is billed at one of these flat-rate tiers - never hourly for in-store work. Part costs are quoted separately, in writing, before we open the device." }, "faqs": [ { "q": "Do you repair both Macs and Windows PCs?", "a": "Yes - Angus Smith is our Lead Apple Technician and handles Mac and Windows hardware. Most Windows desktop and laptop brands (Dell, HP, Lenovo, ASUS, Microsoft Surface, Acer, MSI, custom builds) are repaired in-house." }, { "q": "How much does a typical computer repair cost?", "a": "We use a Parts + Labour pricing model. Labour ranges from $55 (Super Quick Fix, under 15 minutes) up to $325 (Level 3 - advanced repair on medium/large devices). Parts are quoted separately and you approve everything before we start." }, { "q": "Will you recover my data if my hard drive has failed?", "a": "Often yes - even from clicking drives or water-damaged devices. Software-based data recovery starts at our standard service fees; specialist data recovery (mechanical / cleanroom-level) starts from $395. Free assessment before you commit." }, { "q": "Can you upgrade my MacBook's RAM or SSD?", "a": "Pre-2016 Intel MacBooks: yes, both RAM and SSD are upgradable. Apple Silicon MacBooks (M1, M2, M3, M4): RAM is soldered, but we can clone to a larger external SSD or upgrade internal SSD where the model supports it." }, { "q": "Do you build custom PCs?", "a": "Yes. We've built workstations for video editing, photography, CAD, scientific computing and gaming. Bring a budget and a use-case - we'll spec it, build it, install the OS and run a stress test before handover." }, { "q": "What if my laptop won't turn on at all?", "a": "Free in-store diagnostic. Most no-boot issues trace back to power (battery, charger, IO board), storage (SSD/HDD failure) or motherboard components - all repairable. Recovery of your data is usually possible even if the machine itself is beyond economical repair." }, { "q": "How long does a typical repair take?", "a": "Same day for in-stock parts and software jobs. 24–72 hours when parts need to come from our Melbourne supplier. Specialist work (logic board, water damage assessment, data recovery) can take 3–10 business days depending on complexity." }, { "q": "Do you offer insurance reports?", "a": "Yes - we provide professional, personalised reports for bank or insurance claims when a device is damaged. Same-day turnaround for most reports." } ] }, "home": { "id": "home", "route": "/", "html_template": "mockup-home.html", "meta": { "title": "Smartphone, Tablet & Computer Repair Bendigo | Geekly", "description": "Expert smartphone, tablet & computer repair in Bendigo CBD. 700+ 5-star reviews. 1-year warranty. All repairs done in-house. Open Mon-Fri 9am-5pm.", "og_image_local": null }, "top_strip": { "status_label": "Open today · 9am–5pm", "show_address": true, "show_phone": true }, "hero": { "eyebrow": "Bendigo's experts · Est. 2020 · 100% in-house", "headline": "Bendigo's best\nphone & computer fix,\nGuaranteed.", "lede": "Specialised technicians for smartphones, tablets, MacBooks, laptops and computers. 100% in-house at 37 Williamson Street, with a one-year warranty on every repair.", "primary_cta": { "label": "Book a repair", "href": "/device-repair-bookin", "style": "primary", "with_arrow": true }, "secondary_cta": { "label": "Find your device", "href": "/devices.html", "style": "outline" }, "stats": [ { "label": "Google rating", "value": "5.0", "unit": "/ 700+ reviews" }, { "label": "Customers", "value": "10,000+", "unit": "and counting" }, { "label": "Warranty", "value": "1 year", "unit": "on every repair" }, { "label": "Repairs", "value": "100%", "unit": "in-house" } ] }, "how_it_works": { "section_num": "02 / How it works", "heading": "Broken to fixed,\nin three steps.", "steps": [ { "title": "Tell us what's hurt", "blurb": "Search your device above, book online in under a minute, or just walk in at 37 Williamson Street, Bendigo CBD.", "badge": "Free quotes" }, { "title": "We assess & quote, free", "blurb": "A technician checks it on the spot and quotes a fixed price, free. If the fault needs real bench time to track down, we quote that diagnostic first and roll it into the repair when you go ahead.", "badge": "Diagnostics credited" }, { "title": "Picked up, same day", "blurb": "Most repairs are finished the same day, backed by a one-year warranty. We'll SMS you the moment it's ready.", "badge": "1-year warranty" } ] }, "sections": [ { "id": "featured", "type": "featured_repair", "collection": "featured", "selector": "current" }, { "id": "services", "type": "services_grid", "collection": "services", "section_num": "01 / Devices we repair", "heading": "Smartphone, tablet & computer repairs." }, { "id": "computer", "type": "computer_services", "collection": "computer_services", "section_num": "03 / Computer services", "heading": "Computer & Laptop Repairs" }, { "id": "team", "type": "team_grid", "collection": "team", "section_num": "06 / The team", "heading": "The technicians who'll do the work." }, { "id": "stats", "type": "stat_strip", "collection": "site.trust_signals", "section_num": "04 / By the numbers", "heading": "What Bendigo's trusted us with." }, { "id": "reviews", "type": "reviews_grid", "collection": "reviews", "section_num": "05 / Bendigo loves us", "heading": "Customer reviews." }, { "id": "contact", "type": "contact_cta", "collection": "pages.home.contact_cta" } ], "contact_cta": { "heading": "Drop in,\ndrop us a line.", "lede": "No appointment needed for a quote. Assessment is free, and if a fault needs paid diagnostic time we roll that fee into the repair when you go ahead. We're open 9am–5pm Monday to Friday at 37 Williamson Street, in the Bendigo CBD.", "primary_cta": { "label": "Book a repair", "href": "/device-repair-bookin", "style": "light", "with_arrow": true }, "secondary_cta": { "label": "Call 0421 206 766", "href": "tel:+61421206766", "style": "ghost-light" } }, "footer_lede": "Bendigo's most visited repair workshop. Specialised technicians for smartphones, tablets, MacBooks, laptops and computers. 100% in-house. One-year warranty. Open 9am to 5pm." }, "contact": { "id": "contact", "route": "/contact", "meta": { "title": "Geekly Bendigo | Contact Our Team", "description": "Contact Geekly at 37 Williamson Street, Bendigo for phone, MacBook and computer repairs. Call, email or drop in. Open Monday to Friday, 9am to 5pm." }, "hero": { "eyebrow": "Contact the Geekly team", "headline": "Get in touch.", "lede": "Whether you have questions, need advice, or want to book a repair, our friendly and specialised team is here to assist." }, "enquiry_topics": [ { "id": "repair-bookings", "label": "Repair bookings or quotes", "device_options": [ "Smartphone", "iPhone", "Laptop", "Computer", "Tablet", "iPad", "MacBook", "iMac", "Apple Watch" ] }, { "id": "general-enquiry", "label": "General enquiries", "device_options": null, "topic_options": [ "Device purchases", "Warranty requests", "Active job information", "Digital development projects" ] } ] }, "team": { "id": "team", "route": "/geekly-team-bendigo", "meta": { "title": "Geekly Bendigo | #1 Smartphone & Computer Repair Team", "description": "Meet the Geekly team at 37 Williamson Street, Bendigo: a dedicated group of specialist technicians skilled in phone repair, MacBook troubleshooting, and Windows PC solutions." }, "hero": { "eyebrow": "Geekly Bendigo", "headline": "Bendigo's smartphone & computer repair team.", "lede": "Proudly serving Bendigo & surrounding areas since 2020. Every Geekly team member is specialised in their field - dedicated to exceptional service, quality advice, and clear communication." }, "ethos": { "eyebrow": "How we work", "heading": "Hospitality, meet tech repair.", "lede": "We started Geekly to fix the part of tech repair nobody enjoys: handing over your device and hoping for the best. So we run it differently, with the warmth of good hospitality and the honesty you wish every repair shop had.", "values": [ { "title": "Hospitality first", "text": "We run the workshop like a good front of house. You're welcomed, kept in the loop and spoken to like a person, never a ticket number. Getting your device fixed should feel as easy as a coffee at your favourite local, so that is the bar we hold ourselves to." }, { "title": "Fully transparent", "text": "No jargon and no surprise costs. We tell you what is actually wrong, talk you through the options and grades, and confirm a firm price in writing before any work starts. The part you are paying for is always named, never hidden behind the counter." }, { "title": "No request too small", "text": "A cracked screen or a quick question, a major repair or a five-minute fix, it all matters to us. Drop in for a free assessment, a second opinion or a hand setting something up. We are here to help, right down to the smallest stuff." } ] } }, "pricing": { "id": "pricing", "route": "/transparent-pricing", "meta": { "title": "Smartphone & Computer Repair | Prices Bendigo", "description": "Geekly operates under a strict Parts and Labour Pricing Model. Our professional advice and quotes are, and always will be free." }, "hero": { "eyebrow": "Transparent pricing", "headline": "Phone, tablet & computer repair prices in Bendigo.", "lede": "Bendigo's most visited repair workshop at 37 Williamson Street. Specialised technicians for smartphones, tablets, MacBooks, laptops and computers." } }, "phone_repair": { "id": "phone-repair", "route": "/phone-repair-bendigo", "meta": { "title": "Phone Repair Bendigo | Smartphone & Mobile Repairs | Geekly", "description": "Bendigo's most visited phone repair workshop. Screen replacements, battery swaps & more for all brands. 1-year warranty. Walk-ins welcome Mon–Fri 9am–5pm." }, "hero": { "eyebrow": "Bendigo CBD", "headline": "Smartphone Repair Bendigo.", "lede": "Located at 37 Williamson Street in Bendigo's CBD. Geekly's specialised technicians handle smartphone and mobile phone repairs for every brand, by hand and in-house, with a one-year warranty on every job. Customers come from across Greater Bendigo for same-day screen and battery repairs." }, "intro_stats": [ { "label": "Google rating", "value": "5.0", "unit": "/ 700+ reviews" }, { "label": "Repairs", "value": "100%", "unit": "in-house" }, { "label": "Warranty", "value": "1 year", "unit": "on every repair" }, { "label": "Turnaround", "value": "Same day", "unit": "on most jobs" } ], "differentiators": { "section_num": "01 / What separates us", "heading": "Not your average phone repair shop.", "lede": "We're picky about the work, the parts and the price. Here's what's actually different.", "items": [ { "title": "100% in-house, every time", "blurb": "Your phone never leaves the workshop. No courier hand-offs, no shadowy third-party labs, no chain-of-custody risk. The technician who diagnosed it is the same one who fixes it.", "icon": "shop" }, { "title": "You choose the screen quality", "blurb": "Three honest grades, three honest prices. Premium genuine refurb, premium aftermarket OEM, or budget LCD - you pick, we tell you exactly what you're getting. (Most shops won't.)", "icon": "screen" }, { "title": "Free diagnostic, firm quote", "blurb": "We open the device, find the problem, write you a fixed quote. No work starts until you say yes. No diagnostic fee. No \"we found something else\" surprises at pickup.", "icon": "quote" }, { "title": "Parts + labour, never hourly", "blurb": "Flat-rate labour tiers from $55 to $325. Parts quoted separately, in writing. You see every line item before we begin - and we don't change it without telling you.", "icon": "pricing" }, { "title": "One-year workmanship warranty", "blurb": "Every repair is warranted for both workmanship and parts for a full year. If something we touched fails inside 12 months, we re-do it for free. No exceptions, no fine print.", "icon": "warranty" }, { "title": "Same-day on most jobs", "blurb": "Screen, battery, charging port, software fixes - in stock, in and out in a few hours. Most repairs walked in by lunchtime are ready before close.", "icon": "clock" } ] }, "screen_grades": { "section_num": "02 / Choose your screen quality", "heading": "Three grades. Three prices.\nYou pick.", "lede": "Most phone shops sell you a screen without telling you what's inside. We don't. Here are the three grades we fit, what they actually are, and where each one makes sense.", "grades": [ { "tier": "Premium", "name": "S-Grade OLED", "subname": "Refurbished genuine Apple display", "summary": "Pulled from genuine Apple panels, refurbished to factory spec. Indistinguishable from new - same colour accuracy, same True Tone, same touch response.", "best_for": "Recent iPhones you plan to keep 2+ years. Customers who want zero compromise.", "price_band": "Premium tier", "highlights": [ "Genuine Apple panel", "Full True Tone & Face ID support", "Identical to factory" ], "card_token": "blue" }, { "tier": "Most popular", "name": "Aftermarket OEM OLED", "subname": "Premium third-party panel", "summary": "Made in the same OEM facilities, sold without the Apple logo. Excellent colour, excellent touch, a fraction of the genuine price. This is what most customers pick.", "best_for": "Most repairs. The sweet spot between price and quality. What we'd put in our own phones.", "price_band": "Mid tier", "highlights": [ "Excellent colour & touch", "Full feature support", "Best value on a current-model iPhone" ], "card_token": "purple" }, { "tier": "Budget", "name": "A-Grade LCD", "subname": "Budget LCD replacement", "summary": "An honest LCD panel. Not OLED, not pretending to be. Lower contrast and a slightly different feel under touch, but a fully working screen at a much lower price.", "best_for": "Older iPhones (X and earlier), short-term fixes, phones being sold or handed down, tight budgets.", "price_band": "Budget tier", "highlights": [ "Cheapest option", "Honest LCD - we'll tell you what it isn't", "Perfect for older models" ], "card_token": "orange" } ], "callout": { "headline": "The thing most shops won't say out loud.", "body": "Plenty of repair stores fit a budget A-grade LCD and charge you a premium-OLED price. They pocket the difference, and you walk out thinking you paid for quality you didn't get. We list all three grades on the wall. You see the part, you see the price, you choose. If you'd rather save money with an A-grade screen, that's your call to make - not ours." } }, "comparison": { "section_num": "03 / Geekly vs the rest", "heading": "What you actually get, line by line.", "lede": "An honest comparison with how most phone repair shops in the region operate.", "rows": [ { "feature": "Where the repair happens", "geekly": "In-house at 37 Williamson St, Bendigo", "others": "Often shipped to a third-party lab" }, { "feature": "Screen-grade choice", "geekly": "Three grades, you pick", "others": "One opaque \"premium\" option, full price" }, { "feature": "Pricing model", "geekly": "Parts + flat labour, in writing", "others": "Hourly billing + part markups" }, { "feature": "Diagnostic", "geekly": "Free, no obligation", "others": "Usually a paid bench fee" }, { "feature": "Warranty", "geekly": "12 months parts + workmanship", "others": "Often 3 months, parts only" }, { "feature": "Turnaround", "geekly": "Same-day on most jobs", "others": "Often 1–2 weeks" }, { "feature": "Who fixes your phone", "geekly": "Specialised technician you can meet", "others": "Anonymous \"repair partner\"" } ] }, "faqs": { "section_num": "04 / Common questions", "heading": "Phone repair, answered.", "items": [ { "q": "How long does a typical phone screen replacement take?", "a": "For in-stock iPhone and Samsung Galaxy models, around 30–60 minutes while you wait. We stock the most popular current-model screens on hand at Williamson Street. Older or less common models we order from our Melbourne supplier - usually next-day." }, { "q": "What's the difference between the screen grades you offer?", "a": "S-Grade OLED is refurbished genuine Apple display - identical to factory. Aftermarket OEM OLED is premium third-party - excellent value and our most popular pick. A-Grade LCD is budget - honest, working, much cheaper. You see all three prices upfront and decide which suits your phone and budget." }, { "q": "Why do other repair stores only offer one screen option?", "a": "Because the margin's better. A budget A-grade LCD costs the shop a fraction of a genuine refurb, but it can be sold to you at premium-OLED prices if they don't tell you which grade it is. We'd rather you know - even if you choose the cheapest one. Trust is worth more than a markup." }, { "q": "Do you replace batteries on iPhones and Samsung phones?", "a": "Yes - every iPhone from iPhone 7 onward, plus Samsung Galaxy S-series, A-series and Note. Most battery replacements take under 45 minutes. We use genuine-spec cells with the same rated capacity as the original." }, { "q": "My phone was dropped in water - what do I do?", "a": "Switch it off immediately. Do not try to charge it. Bring it in as fast as you can. Water damage worsens by the minute - the longer it stays powered, the more components corrode. We provide a free water-damage assessment before quoting any work." }, { "q": "Will repairing my iPhone void Apple's warranty?", "a": "Apple's manufacturer warranty doesn't cover accidental damage in the first place - so a screen or battery repair Apple would otherwise charge you for has no impact on your existing cover. We back our work with a separate 12-month workmanship warranty." }, { "q": "Can you fix my phone if it's totally unresponsive?", "a": "Often yes. Free diagnostic first - we test power, battery, logic-board components, charging hardware and firmware. Most \"dead\" phones turn out to be one fixable thing. Even when the phone itself is beyond economical repair, we can usually still recover your data." }, { "q": "Do you only repair iPhones, or every brand?", "a": "Every brand. iPhone, Samsung Galaxy, Google Pixel, Huawei, OnePlus, Oppo, Sony, Motorola - if it's a smartphone sold in Australia, we've likely repaired it before. Daniel Hewitt and Bradley Rose handle phones, tablets and watches across every brand; Angus Smith heads up MacBooks and computers." } ] }, "final_cta": { "eyebrow": "Drop in or book ahead", "headline": "Walk in.\nWalk out fixed.", "lede": "No appointment needed. Free assessment on any phone. 37 Williamson Street, Bendigo CBD - open Monday to Friday, 9am–5pm.", "primary_cta": { "label": "Book a repair", "href": "/device-repair-bookin", "style": "light", "with_arrow": true }, "secondary_cta": { "label": "Call 0421 206 766", "href": "tel:+61421206766", "style": "ghost-light" } }, "services_shown": [ { "id": "screen-replacement", "name": "Screen Replacement", "blurb": "Cracked or unresponsive display? We replace screens for all Android brands using quality parts. Most jobs are completed same-day." }, { "id": "battery-replacement", "name": "Battery Replacement", "blurb": "Poor battery life or unexpected shutdowns? A new battery makes an immediate difference. Quick turnaround, 1-year warranty included." }, { "id": "charging-port-repair", "name": "Charging Port Repair", "blurb": "Loose connection or won't charge at all? Diagnosed and repaired in-house, usually within the hour." }, { "id": "camera-repair", "name": "Camera Repair", "blurb": "Blurry images or a shattered lens? We restore front and rear cameras across all Android brands." }, { "id": "water-damage-assessment", "name": "Water Damage Assessment", "blurb": "Dropped your phone in water? Switch it off and bring it in immediately. Speed matters - our technicians will assess and treat the damage." }, { "id": "software-troubleshooting", "name": "Software Troubleshooting", "blurb": "Boot loops, a locked device or just unbearably slow? We resolve software issues without unnecessary factory resets." } ], "ctas": [ { "label": "Book a repair", "href": "/device-repair-bookin", "style": "primary" }, { "label": "Contact the team", "href": "/contact.html", "style": "outline" }, { "label": "Submit repair enquiry", "href": "/bookings-general-enquiry", "style": "ghost" } ] }, "knowledge": { "id": "knowledge", "route": "/knowledge", "meta": { "title": "Knowledge Hub | Device Troubleshooting Guides | Geekly Bendigo", "description": "Free troubleshooting guides from Geekly Bendigo's technicians: phone and laptop backups, water damage first aid, battery problems, slow computers and more." } }, "book": { "id": "book", "route": "/device-repair-bookin", "meta": { "title": "Book Your Device Repair | Geekly Bendigo", "description": "Book your phone, tablet or computer repair online with Geekly Bendigo. Pick your device, tell us the fault and we will confirm by SMS. Walk-ins welcome too." } }, "book_enquiry": { "id": "book_enquiry", "route": "/bookings-general-enquiry", "meta": { "title": "General Enquiries | Geekly Bendigo", "description": "Send Geekly Bendigo a general enquiry about repairs, quotes, business IT or anything tech. We reply within one business day, or call us on 0421 206 766." } }, "privacy": { "id": "privacy", "route": "/privacy-policy", "updated": "13 June 2026", "meta": { "title": "Privacy Policy | Geekly Bendigo", "description": "How Geekly collects, uses, stores and protects your personal information. Your repair records are stored in Australia and we never sell your data." }, "hero": { "eyebrow": "Legal", "headline": "Privacy Policy", "lede": "How we collect, use, store and protect your personal information when you use our website or bring a device to us." }, "intro": "Geekly Group Pty Ltd (ABN 59 668 967 815), trading as Geekly, respects your privacy. This policy explains how we handle your personal information across our website at geekly.com.au and our repair services at 37 Williamson Street, Bendigo. We are a small business and we are committed to handling your information in line with the Australian Privacy Principles.", "sections": [ { "id": "what-we-collect", "heading": "What personal information we collect", "body": [ "We collect only the information we need to quote, carry out and warrant your repair, and to run our business. This may include:", { "type": "list", "items": [ "**Contact details:** your first and last name, business name (if any), phone number and email address.", "**Device and repair details:** device type and model, whether your device is in warranty, a description of the fault, repair history, and, where you choose to give it to us, your device passcode or PIN so we can test the repair.", "**Enquiry content:** the enquiry topic, how you were referred to us, and anything you write in a message or tell us by phone, email or in person.", "**Transaction information:** records of the services we have provided to you and your payment status. Card payments are processed in store through our payment terminal, and we do not collect or store your full card details on our website.", "**Limited technical information:** when you visit our website, our hosting provider may record standard server log data such as your IP address, browser type and the pages you view, to keep the site secure and running." ] } ] }, { "id": "how-we-collect", "heading": "How we collect it", "body": [ "We collect personal information directly from you when you complete a booking or enquiry form on our website, call us, email us, message us on social media, or visit our store. In some cases we may collect information from a person acting on your behalf, for example a family member booking a repair for you. Our website forms use an anti-spam measure that does not collect any additional personal information about you." ] }, { "id": "why-we-use", "heading": "Why we collect and use it", "body": [ "We use your personal information to:", { "type": "list", "items": [ "respond to your enquiry and provide a quote;", "book in, carry out, test and warrant your repair;", "contact you about your repair, including SMS, phone or email updates at each stage of the job;", "take payment and keep accurate records of the work performed;", "meet our warranty, record-keeping, tax and other legal obligations; and", "keep our website and systems secure." ] }, "We send service messages only. We do not send marketing or promotional messages, and we do not sell your personal information." ] }, { "id": "cookies", "heading": "Cookies, analytics and tracking", "body": [ "Our website uses **Google Analytics 4**, a web analytics service provided by Google, to understand how visitors find and use the site so we can keep improving it. It sets cookies and collects information such as the pages you view, your approximate location (from a truncated IP address), and your device and browser type. We use this only in aggregate to improve the site, we do not use it to identify you personally, and we do not run advertising or remarketing pixels. Google processes this data on our behalf as described in [Google's Privacy Policy](https://policies.google.com/privacy).", "We also use cookie-less, privacy-friendly performance and traffic analytics provided by our hosting platform to measure page speed and overall visits. You can opt out of Google Analytics on every website you visit with [Google's opt-out browser add-on](https://tools.google.com/dlpage/gaoptout), or by blocking analytics cookies in your browser settings. Our website and hosting providers may also use strictly necessary cookies or logs to deliver and secure the site." ] }, { "id": "who-we-share", "heading": "Who we share it with", "body": [ "We do not sell your personal information. We share it only as needed to run our business, including with:", { "type": "list", "items": [ "our customer and job management system (our CRM), which records your enquiry and repair;", "trusted cloud providers who host our website, database and related systems;", "our email provider, where we contact you by email about your repair;", "professional advisers, or government and law-enforcement bodies, where we are required or authorised by law to do so." ] }, "We require our service providers to protect your information and to use it only for the purposes we engage them for." ] }, { "id": "where-stored", "heading": "Where your information is stored", "body": [ "Your enquiry and repair records are stored in Australia, on databases hosted in Sydney. Our website is delivered through Vercel, a hosting provider based in the United States, so website requests may be processed on its infrastructure outside Australia. Some other service providers we use, such as our email service, may also store or process limited data outside Australia. Where this happens, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles. We send repair updates by SMS manually from our own work phone, not through a bulk-messaging platform." ] }, { "id": "security", "heading": "How we keep it secure", "body": [ "We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, including access controls and secured connections to our systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security." ] }, { "id": "retention", "heading": "How long we keep it", "body": [ "We keep your personal information for as long as we need it to provide and warrant your repair and to meet our legal, tax and record-keeping obligations. We may keep repair records for the length of the warranty period and for a reasonable period afterwards. We securely delete or de-identify information when we no longer need it." ] }, { "id": "access", "heading": "Accessing and correcting your information", "body": [ "You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it is wrong or out of date. Contact us using the details below. We may need to verify your identity first. There is normally no charge to make a request." ] }, { "id": "complaints", "heading": "Complaints", "body": [ "If you have a concern about how we have handled your personal information, please contact us first using the details below and we will work to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at [oaic.gov.au](https://www.oaic.gov.au) or on 1300 363 992." ] }, { "id": "changes", "heading": "Changes to this policy", "body": [ "We may update this policy from time to time. The current version will always be available on our website, with the date it was last updated shown at the top." ] }, { "id": "contact", "heading": "Contact us", "body": [ "Geekly Group Pty Ltd (ABN 59 668 967 815)", "37 Williamson Street, Bendigo VIC 3550", "Phone: [0421 206 766](tel:+61421206766)", "Email: [hello@geekly.com.au](mailto:hello@geekly.com.au)" ] } ] }, "terms": { "id": "terms", "route": "/terms-of-service", "updated": "13 June 2026", "meta": { "title": "Terms of Service | Geekly Bendigo", "description": "The terms that apply to using the Geekly website and to our device repair services in Bendigo, including our one-year warranty and your consumer rights." }, "hero": { "eyebrow": "Legal", "headline": "Terms of Service", "lede": "The terms for using our website, and the terms that apply when we repair your device. Nothing here takes away your rights under the Australian Consumer Law." }, "intro": "These terms are between you and Geekly Group Pty Ltd (ABN 59 668 967 815), trading as Geekly, of 37 Williamson Street, Bendigo VIC 3550. They have two parts: how you may use our website, and the terms that apply when we assess and repair your device.", "sections": [ { "id": "website", "heading": "Using our website", "body": [ { "type": "subheading", "text": "Acceptance" }, "By using geekly.com.au you agree to these website terms. If you do not agree, please do not use the site.", { "type": "subheading", "text": "Our independence" }, "Geekly is an independent repair business. We are not an authorised service provider for, and we are not affiliated with or endorsed by, Apple, Samsung, Google or any other manufacturer. Names such as iPhone, iPad, Apple Watch, MacBook, Samsung and Galaxy, and any other product names and logos, are the trademarks of their respective owners and are used only to describe the devices we service.", { "type": "subheading", "text": "Acceptable use" }, "You agree to use the site lawfully and not to misuse it. This includes not attempting to gain unauthorised access, not scraping or copying it for commercial use, and not interfering with its operation or security.", { "type": "subheading", "text": "Information and pricing on this site" }, "We try to keep the information on our site accurate and current. Prices, turnaround times and availability shown on the site are a guide only, can change without notice, and are not a binding quote. The price for your repair is confirmed after we assess your device. If an obvious error appears in a price or description, we are not bound by it.", { "type": "subheading", "text": "Intellectual property" }, "The content, design, logos and wordmarks on this site, other than third-party trademarks, are owned by or licensed to Geekly and may not be copied or reused without our permission.", { "type": "subheading", "text": "Third-party links" }, "Our site may link to other websites we do not control. We are not responsible for their content or practices.", { "type": "subheading", "text": "Website disclaimer" }, "The site is provided on an as-is basis. To the extent permitted by law, and subject to the consumer guarantees described below, we are not liable for any loss arising from your use of, or inability to use, the site." ] }, { "id": "repairs-apply", "heading": "Repairs: how these terms apply", "body": [ "The terms below apply when you ask us to assess, repair or service a device or computer. By leaving a device with us or authorising work, you agree to them." ] }, { "id": "diagnostic", "heading": "Assessment, diagnostic fee and quotes", "body": [ "We assess your device before carrying out any repair. A diagnostic fee applies, which varies from $95 to $195 depending on the device type and the complexity of the assessment. If you go ahead with the repair, that fee is credited toward the cost of the repair. If you choose not to proceed, the diagnostic fee is non-refundable, as it covers our technician's assessment time.", "Our quote is based on the fault you describe and what we find on assessment. If we discover additional faults, or the work needed changes, we will contact you for approval before carrying out any further chargeable work." ] }, { "id": "authorisation", "heading": "Your authorisation", "body": [ "By leaving your device with us, you confirm that you are the owner or are authorised to approve the repair, and you authorise us to carry out the diagnosis and repair. This includes powering on the device, fitting parts, and updating or reinstalling software where needed to complete and test the repair." ] }, { "id": "locks", "heading": "Passcodes, accounts and device locks", "body": [ "To repair and test your device we may need your passcode or PIN. You are responsible for disabling any anti-theft or activation locks before your repair, for example Find My iPhone, Activation Lock, or a Google or Samsung account lock, or for providing the details needed to do so. We cannot complete or test some repairs while these locks are active." ] }, { "id": "backups", "heading": "Back up your data", "body": [ "Repairs can result in the loss of data, including a complete loss in some cases. You are responsible for backing up your data before you give us your device. To the extent permitted by law, we are not responsible for any loss of, or damage to, data, apps, accounts or settings on your device. Where a repair requires it, you authorise us to access, move or reinstall data and software as needed." ] }, { "id": "parts", "heading": "Parts we use", "body": [ "We are an independent, third-party repairer. We use manufacturer-genuine parts where they are available to us, and otherwise we fit only high-quality parts that meet our standard. Because we stand behind the quality of our parts and our workmanship, we offer a one-year warranty on every repair, rather than the three-month warranty common among many third-party repairers. Replaced parts may be retained, recycled or disposed of by us unless you ask for them back at the time of booking." ] }, { "id": "payment", "heading": "Pricing and payment", "body": [ "Prices quoted to you include GST. Payment is due in full when you collect your device, and your device is released once payment is received. We accept all major payment methods, including card and EFTPOS, cash, bank transfer and buy-now-pay-later such as Afterpay. Where a repair requires us to order in special or non-stocked parts, we may ask for a deposit before we place the order." ] }, { "id": "warranty", "heading": "Our one-year warranty", "body": [ "We warrant the parts we supply and our workmanship for twelve (12) months from the date you collect your device. If the same repair fails because of a faulty part we supplied or our workmanship, we will repair it again, or otherwise make it right, at no charge.", "This warranty does not cover:", { "type": "list", "items": [ "new or further accidental, physical or liquid damage that happens after the repair;", "faults unrelated to the work we carried out, or pre-existing faults in other parts of the device;", "damage caused by you or a third party opening, tampering with or further working on the device after our repair;", "software issues, data loss, or normal wear of consumable parts such as batteries beyond their expected life; and", "devices where our tamper or warranty seal has been removed or broken." ] }, "This warranty is in addition to, and does not take away from, your rights under the Australian Consumer Law. The following text is required by law and applies to the goods and services we supply:", { "type": "note", "text": [ "Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service." ] }, "To make a warranty claim, contact us on 0421 206 766 or at hello@geekly.com.au, or bring your device to us at 37 Williamson Street, Bendigo, with your receipt or repair reference." ] }, { "id": "liquid-damage", "heading": "Liquid and physically damaged devices", "body": [ "Liquid and severely physically damaged devices can have hidden or progressive faults. Where we work on a liquid-damaged device, we do so on a best-efforts basis. We cannot guarantee that the device can be repaired or that it will keep working, and repairs to liquid-damaged devices may carry a limited warranty or no warranty. We will explain this to you before we begin." ] }, { "id": "risk", "heading": "Risk and liability", "body": [ "We take reasonable care of your device while it is with us. To the extent permitted by law, and subject to the consumer guarantees below, we are not liable for pre-existing faults or damage, for faults that become apparent only once a device is opened or powered on, for data loss, or for indirect or consequential loss. Devices are left with us at the owner's risk, and we recommend you maintain your own insurance for valuable devices." ] }, { "id": "uncollected", "heading": "Uncollected devices", "body": [ "We will let you know when your device is ready to collect. If your device is not collected within ninety (90) days of that notice, we will treat it as uncollected goods. We may then dispose of or sell the device to recover unpaid charges, following the process required by the Disposal of Uncollected Goods Act 1961 (Vic)." ] }, { "id": "acl", "heading": "Your rights under the Australian Consumer Law", "body": [ "Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Where we are entitled to do so, our liability for a failure to comply with a consumer guarantee is limited to resupplying the service or paying the cost of having it resupplied, or repairing or replacing the goods." ] }, { "id": "cancellations", "heading": "Cancellations", "body": [ "If you cancel a repair after we have ordered special parts or started work, we may charge for parts already ordered and work already done. Your consumer guarantees under the Australian Consumer Law still apply." ] }, { "id": "privacy-link", "heading": "Privacy", "body": [ "We handle your personal information in accordance with our [Privacy Policy](/privacy-policy)." ] }, { "id": "governing-law", "heading": "Governing law", "body": [ "These terms are governed by the laws of Victoria, Australia, and you submit to the courts of that State." ] }, { "id": "changes-contact", "heading": "Changes to these terms and contact", "body": [ "We may update these terms from time to time. The version on our website applies to new bookings. If you have any questions, contact us at 37 Williamson Street, Bendigo VIC 3550, on [0421 206 766](tel:+61421206766), or at [hello@geekly.com.au](mailto:hello@geekly.com.au)." ] } ] } } }